Shipping Policy
Last Updated: September 16, 2025
At Surelle Supply, LLC, we pride ourselves on providing fast and reliable shipping for all wholesale orders. Below is our shipping policy, which explains how and when your products will be delivered.
Order Processing
• Orders are typically processed within 1–3 business days after payment confirmation.
• Large or custom bulk orders may require additional processing time. If so, we will notify you promptly.
Shipping Methods
• We partner with trusted carriers including UPS, FedEx, USPS, DHL, and regional freight services.
• The carrier used may vary depending on the size, weight, and destination of your order.
• Tracking information will be provided once your order has shipped.
Delivery Times
• Standard delivery times vary between 3–7 business days within the continental U.S.
• Expedited shipping options are available upon request (additional fees apply).
• Delivery timelines are estimates and may be impacted by carrier delays, customs clearance, weather, or other factors outside of our control.
Shipping Costs
• Shipping fees are calculated based on the size, weight, and destination of the order.
• Shipping costs will be clearly communicated and confirmed prior to finalizing your order.
• For high-volume or recurring clients, custom shipping arrangements may be available.
Risk of Loss
• All shipments are FOB (Free on Board) Shipping Point, meaning risk of loss transfers to the buyer once goods are handed over to the carrier.
• If your order arrives damaged, please notify us immediately so we can assist with the carrier claim process.
International Shipping
• Yes, we ship internationally.
• Delivery times vary depending on the destination country and customs processing. Typical delivery ranges between 7–21 business days.
• International customers are responsible for any applicable duties, taxes, or import fees charged by their local customs authority.
• We recommend checking your country’s import regulations before placing an order.
Incorrect or Damaged Shipments
• If you receive the wrong items or your shipment is damaged, please report the issue within 7 days of delivery.
• Email info@surellesupply.com with photos of the damage (if applicable) and your order details.
• We will work quickly to resolve the issue and provide replacements or a refund as appropriate.
Shipping Policy Cont…
Contact Us
For any questions about shipping or delivery, please contact:
888-997-3994
Surelle Supply, LLC, 111 Town Square Place, Suite 1201 #1037, Jersey City, NJ 07310